Will-Burt Mast Warranty Coverage Procedure
The following procedure must be used in order for The Will-Burt Company to support warranty claims for Mast and Lighting products that The Will-Burt Company Manufactures. It is imperative for Will-Burt to be involved in any warranty product claim before any work is performed that would be covered under the warranty.
1) The End Customer, Dealer, or OEM must Fill out and submit a Will-Burt Company Product Warranty Claim Form which includes Serial Number and Part number for affected product. Will-Burt will also need explanation of the issue the product is experiencing. Please submit a Warranty Claim by Downloading the claim form to print, scan and E-Mail to Will-Burt’s Service Department.
2) After the Will-Burt Company Warranty Claim form is submitted you will receive a Will-Burt Warranty Authorization number which will become your warranty product case number.
3) Will-Burt will determine at the time the claim form is submitted if the product will be requested to be returned to the Will-Burt factory at customer’s expense or Will-Burt may determine to send a service representative which will solely be determined by The Will-Burt Company.
4) If warranty of the product judged by Will-Burt to be defective in material or workmanship, the product will be replaced or repaired at the option of Will-Burt, free from all charges except authorized transportation.